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| PLATFORM: | Windows 95, Windows 98, Windows NT, Windows 2000, Windows Me, Windows XP |
| CATEGORY: | Software |
| MANUFACTURER: | Intuit |
| FEATURES: | Tax software guides users through IRS returns, Interview-based wizard system, Up-to-date with latest federal tax law, Checks math and audit flags, Very simple to use |
| TYPE: | Computer software (programs), Tax Preparation (Taxes), Accounting (Account) |
| MEDIA: | CD-ROM |
| # OF MEDIA: | 1 |
| UPC: | 028287413450 |
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TurboTax Basic 2003 reviews by customers
 Good Software, but Poor Service
I share the feelings of other reviewers regarding Turbo Tax's poor customer service. I had a particularly bad experience. When I filed electronically, their central computer facility doubled the amount of my income that was forwarded to the IRS. I learned of this when I received a notice from the IRS informing me of the additional tax that I owed. Their customer service person, who was very difficult to reach, was of no help, and refused to even acknowledge any responsibility on their part for the mess up. To correct the problem, I had to file an amended return, which cannot be done electronically. It was finally sorted out, but I didn't receive my refund until months after I would have had I not used Turbo Tax.
 Updates a pain, but TurboTax did its job
I didn't have a problem using TurboTax last year (even with the software activation) so I used it again this year. The software with its interview format worked for me, was able to save my return as pdf and e-file without a hassle. The only real pain was getting the updates. I had to go to Intuit's website to look for info and play around with my broadband connection to get the updates to download. My return has gotten easier over the past few years but with the update annoyance, I may just buy TaxCut next year. I don't import last year's stuff so Intuit - give me a reason to get TurboTax 2004.
 Worth it if you're going to itemize...otherwise forget it
Okay, the download process was a nightmare as described by my earlier review. However, three hours later I have a very comprehensive itemized return, which would have been way too complex to do on my own without the guidance of the filing questions. The good news is that I had done my taxes by hand last night and came up with a large amount owed, and after using the deductions calculator in TurboTax ended up with a refund instead. So it more than paid for itself.
My major complaint is that there appears to be no way to review the content of your return until the very last "print and submit" step, and I wanted to check the numbers prior to actually submitting it.
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